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Ordering Info

ORDERING INFORMATION

Thank you for shopping at the San Francisco Symphony Online Store. We hope you have a pleasant shopping experience.

All Free Shipping Promotions are for U.S.A. orders only.

PRIVACY: The San Francisco Symphony will retain all of your personal information as strictly confidential. Your email address may be used by us to send you information about San Francisco Symphony offerings or updates. We will not sell, trade or give any of your personal information to any other parties.

SECURITY: Our website uses Secure Sockets Layer (SSL) technology which is the industry standard and among the best technology available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

TAX: There is California sales tax on all taxable items shipped to addresses inside California. There is no tax on any items shipped to addresses outside of California, including international orders.

DOMESTIC SHIPPING: USPS rates available according to total merchandise weight and location.

Delivery Time - All express orders received before 10:00 AM(PST) will be shipped on the same business day of the time of your order. All other orders will ship within 24 hours of your order, excluding weekends and federal holidays.

Orders will be sent out when the shipments are complete.

INTERNATIONAL SHIPPING: We now offer international shipping via US Postal Service - International.

USPS - International shipping rates are based on destination and package weight:

Destination up to 16 oz. up to 24 oz. up to 32 oz. up to 40 oz. up to 48 oz. up to 56 oz. up to 64 oz.
Puerto Rico $7.80 $7.80 $14.90 $14.90 $18.00 $18.00 $20.00
Canada $7.70 $14.20 $16.60 $17.00 $18.40 $20.00 $21.50
Mexico $9.30 $16.80 $19.30 $22.00 $24.60 $20.00 $30.10
Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland or UK $13.20 $20.70 $23.20 $25.90 $28.50 $31.30 $34.00
Australia, Japan or New Zealand $14.30 $22.10 $25.00 $28.00 $30.90 $34.00 $37.10
Argentina, Austria, China, Costa Rica, Dominican Republic, Hong Kong, Hungary, India, Indonesia, Korea, Malaysia, Philippines, Russia, Singapore, State Union of Serbia & Montenegro, Taiwan, Thailand, Turkey or Vietnam $13.80 $22.30 $25.80 $29.60 $33.30 $37.10 $41.00

Note: one single- or double-CD will weigh under 16 oz. with packaging; two or three CDs will typically weigh under 24 oz.

Delivery Time - International orders under 1 pound received before 10:00AM (PST) will be shipped within 1 business day of the time of your order. Orders under 1 pound received after 10:00AM (PST) will be shipped within 2 business days of the time of your order. International orders over 1 pound will be shipped within 3 business days of the time of your order.

SHIPPING TO A COUNTRY NOT LISTED? If you would like to purchase and ship products to your country or a country currently not listed, please email us and we will add the country option, typically in less than 24 hours!

EXCHANGES / RETURNS: Products may be returned or exchanged within 30 days and meeting the following conditions. A copy of the receipt is required for all transactions.

CDs - CDs may not be exchanged if the plastic seal has been opened. If the CD has been opened and it is found to be defective, please call Customer Service to arrange an exchange for a new copy.

Apparel - Clothing may be exchanged for size or color based on availability.

Books and Novelties - Other products may be exchanged based on availability.

Shipping and Returns/Exchanges - The SFS Online Store will not pay shipping charges on sent or returned orders. If you wish to make an exhange or return, and you are able to come to the SFS Boutique, your opportunity to select a different product for exchange may be better. If you are unable to come to the Boutique in person, the item will need to be returned by mail, at your expense, with a copy of the receipt. The return shipping address is:

Attn: San Francisco Symphony eStore
Davies Symphony Hall
201 Van Ness Avenue
San Francisco, CA 94102.

Gift Returns and Exchanges - You may bring gift items without a receipt to the SFS Symphony Store or return it by mail for an item of equal value, however, credit will not be extended. Items must be in new condition and CDs must be in original plastic wrapping.

Please call Customer Service at 866-737-7467 or email customerservice@sfsymphony.org if you have any questions.